If a customer would like to return an item purchased online from Red and White Shop they may do so for a full refund of the merchandise within a 30 day period.
Due to the current conditions we are waiving our 30 day return policy until further notice.
Claims for shortages or defective merchandise must be made within 7 days of purchase. We will provide a return label for the defective item as well as ship a new one out.
If you would like to make a size exchange for an item you purchased on-line in our retail store you may do so but please note that not all items in our retail store are the same as online. Call ahead so that we can guarantee your item will be at the store for your exchange. 1-919-803-3268. - ***Temporarily unavailable due to executive order***
How To Do A Return/Exchange By Mail
Please print and fill out the Return/Exchange Form below and mail your sealed and insured package to the address below. Include this return form and a copy of the invoice or receipt. Customers will be responsible for the extra shipping charges when shipping an item back to us for an exchange or return.
Returns/Exchanges will be processed within 2 business days once received. Please include check, money order, or credit card information if the new item(s) is greater than the value of the return.
Please send returns to
Red and White Shop - Warehouse
212 Powell Drive, Suite 110
Raleigh, NC 27606
Warehouse Contact & Hours
1-866-682-0864 or (919) 803-3706
M-F 9:00 a.m. - 5:00 p.m. EST
For weekend issues or in case of an urgent need, please contact our retail store: (919) 803-3268 - Temporarily closed due to executive order.